Research and information focuses on Advancing Excellence campaign goals

Advancing Excellence in America's Nursing Homes is a coalition-based effort designed to improve quality of life and care for residents and staff throughout the nation's nursing homes.

Several of My InnerView's products and services are directly aligned with the campaign's goals. Our Quality Profile^™ tool assists leaders in monitoring pressure ulcers and physical restraints within their nursing homes as well as sets organizational targets for clinical quality improvement. Our Satisfaction Surveys allow facilities to measure resident, family and staff satisfaction. Various support materials help organizations incorporate the information we collect into quality improvement activities within their nursing homes.

As a leading provider of quality-management tools for long-term care organizations, My InnerView offers the research and supporting materials listed below to assist facilities in reaching their Advancing Excellence goals.

GOAL 1:
Reducing
pressure
ulcers

GOAL 2:
Reduce the
daily use of
physical restraints

GOAL 5:
Setting individualized
targets for clinical
quality improvement

My InnerView's Quality Profile^™ probes and presents the critical domains in a nursing home in a one-screen report. The Quality Profile tracks monthly progress and compares your performance to that of your peers.
My InnerView's Web-based training modules are focused on improving key indicators.
Seven authors apply their multidisciplinary expertise to guide practitioners toward successful quality improvement in this Provider magazine feature titled "Achieving Quality First: The keys to achieving quality are culture change, benchmarking data and risk management."
This eNewsletter article explains why good data makes a difference.
Advance magazine (Sept/Oct 2004) article tells state association's story: "Keeping Track: The Georgia Nursing Home Association Benchmarks Quality To Improve Care"

GOAL 6:
Measuring resident and/or family satisfaction
and incorporating this information
into quality improvement activities

GOAL 7:
Developing action plans
to improve
staff retention

This article, published in Provider magazine, talks about the critical link between workforce and organizational excellence.
This feature, published in Provider magazine and titled "Defining quality: What do residents, families and employees really want?", answers the questions "Why is listening to residents, families, and employees so important?" and "What do we learn from collecting that data?"
This two-part series in Provider magazine looks at how the best in class differs from the rest of the pack when it comes to organizational performance.
This article, titled "Satisfied Employees Predict Satisfied Families," was recognized as 2004 Paper of the Year by the peer reviewed Seniors Housing & Care Journal.
This eNewsletter article explains how to capture the unique perspective of your customers.
This eNewsletter article explains why a good recommendation is important.
This eNewsletter article explains how My InnerView is more than just satisfaction surveys.
This eNewsletter article tells you how to get the most from your data.
This column on customer service focuses on creating positive first impressions.
This column on customer service focuses on taking time to really listen.
This column on customer service focuses on giving that little extra "something."
A best practice from a current user in Virginia tells how frontline staff responded to survey results.
A best practice from a current user in Utah talks about the objectivity gained from conducting My InnerView's satisfaction surveys.

ADDITIONAL INFORMATION FOR GOAL 6:

My InnerView's resident and family (or responsible party) satisfaction surveys help monitor, analyze and advance quality improvement efforts.
2005 and 2006 National Survey of Resident and Family Satisfaction in Nursing Facilities (also see articles related to the national report)
This article, published in Provider magazine, reports that customers are satisfied with nursing home quality.
25 Years in Resident Satisfaction: Residents Gain Control Over Quality (McKnight's Long-Term Care News: December 2005)

ADDITIONAL INFORMATION FOR GOAL 7:

My InnerView's employee satisfaction surveys help monitor, analyze and advance quality improvement efforts.
2006 National Survey of Nursing Home Workforce Satisfaction (also see articles related to the national report)
This article, published in Provider magazine, reports that a majority of nursing home employees are satisfied with their jobs and rate their overall satisfaction as "excellent" or "good."
A researcher's observations (published in Nursing Homes/Long Term Care Management) on a study with Virginia directors of nursing and their underlying satisfaction and dissatisfaction with their roles.
This column on customer service lists four steps for using staff survey results.
This column on customer service focuses on building relationships with co-workers.
This article, published by Provider magazine, reports that quality care begins with satisfied, committed employees.