Our mission is to provide senior care leaders evidence-based management tools to better achieve their organization's goals. Our customers feel we meet that mission. Here's what they have to say.
OnDemand videoMary Perkins, Genesis Healthcare
Mary Perkins talks about My InnerView's Satisfaction Survey benefits
Pam Clayton, President, Ethica Health and Retirement Communities
Pam Clayton discusses how her organization benefits from My InnerView
Beth Florczak, South Region Clinical Support Director, Provena Senior Services
Beth Florczak shares how My InnerView helps her organization look at results positively
OnDemand case study
Identifying employee stressors to effect positive culture change
Client: Seventy Five State Street
Location: Portland, Maine
Tony Forgione, CEO, Seventy Five State Street
OnDemand client testimony
David M. Gehm, President & CEO, Lutheran Homes of Michigan, Inc:
My InnerView's tools and the subsequent data we receive have changed our organization's dialogue as we address important programming and quality issues. Our organization has developed a focus on data driven, evidence-based solutions rather than relying on pure opinion, and this has helped us begin to become more targeted and efficient in our approaches to handling and responding to organizational issues.
Amanda Ballou, Administrator, Heritage Heights at Lake Chelan:
When we first started working with My InnerView in 2005, Heritage Heights at Lake Chelan's intentions were threefold: (1) to focus on what customers need and want as our driving force, (2) to measure qualitative results, (3) to benchmark against our industry. My InnerView's tools have delivered upon all three — while continuing to exceed our expectations.
Ted W. Goins, Jr., President, Lutheran Services for the Aging:
Prior to initiating our relationship with My InnerView, Lutheran Services for the Aging was using a satisfaction survey that had been created internally. Yes, we were listening to our customers and employees, but we lacked the ability to benchmark. Our survey was not scientifically proven and therefore lacked credibility, and we had no way to monitor risk management issues. With My InnerView, we have an affordable answer to these common challenges — plus much, much more.
Do you have your own client experience? Contact us to share it.
