Residents, Staff Attest to Quality
A Solid Foundation for Improving Satisfaction Results
Focus on Caregiving: Raising the Bar on Quality
Resident Satisfaction: What Do You Think?
September 2011
This article, published in Provider magazine, discusses how respect for facts, pursuit of evidence, and grounding practice on proven protocols is the heart of the evidencebased approach. By listening to...
Read More...A Solid Foundation for Improving Satisfaction Results
May 2011
This article, published in Provider magazine, helps long-term care providers understand the importance of customer and employee satisfaction and outlines the components that make up a solid foundation for improving...
Read More...Focus on Caregiving: Raising the Bar on Quality
May 2011
This article was published in Provider and highlights how Planetree, a nonprofit organization, built a provider designation program on a foundation of evidence-based criteria and developed measures with the help...
Read More...Resident Satisfaction: What Do You Think?
November 2010
Surveys that gauge resident and consumer satisfaction are becoming the norm in long-term care. This article, published by www.mcknights.com, explores how to generate a strong response rate and looks at...
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Residents Staff Attest to Quality
A Solid Foundation for Improving Satisfaction Results
New Rules: Health Care Reform. Will you be ready?
Consumer, Staff Satisfaction Climb
September 2011
This article, published in Provider magazine, discusses how respect for facts, pursuit of evidence, and grounding practice on proven protocols is the heart of the evidencebased approach. By istening to...
Read More...A Solid Foundation for Improving Satisfaction Results
May 2011
This article, published in Provider magazine, helps long-term care providers understand the importance of customer and employee satisfaction and outlines the components that make up a solid foundation...
Read More...New Rules: Health Care Reform. Will you be ready?
October 2010
This article, published in Provider magazine, helps forward-thinking leaders determine how to set the tone with the "new rules" in the changing environment caused by health care reform. The article...
Read More...Consumer, Staff Satisfaction Climb
September 2010
This article, published in Provider magazine, looks at the 2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes, based on the largest-ever respondent database. Consumer satisfaction ...
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Residents, Staff Attest to Quality
Leadership Series Part 3 — The Cultural Evolution: Strategic Investments in Person-Centered Care
Leadership Series Part 2 — The Cultural Evolution: Culture Change or Perish: The Big Case
Leadership Series Part 1 — The Cultural Evolution: Testing New Strategies to Drive Performance
September 2011
This article, published in Provider magazine, discusses how respect for facts, pursuit of evidence, and grounding practice on proven protocols is the heart of the evidencebased approach. By istening to...
Read More...Leadership Series Part 3 — The Cultural Evolution: Strategic Investments in Person-Centered Care
March 2008
Part three of a three-part series published in Provider magazine, this article identifies unique challenges to culture change within large multi-facility organizations and suggests effective implementation strategies. It will explore...
Read More...Leadership Series Part 2 — The Cultural Evolution: Culture Change or Perish: The Big Case
February 2008
Part two of a three-part series published in Provider magazine, this article develops the business case for culture change by exploring the short- and long-term gains associated with culture change.
Read More...Leadership Series Part 1 — The Cultural Evolution: Testing New Strategies to Drive Performance
January 2008
Part one of a three-part series published in Provider magazine, authors Leslie A. Grant, Ph.D., and Edward McMahon, Ph.D., answer the question "Is culture change a viable strategy to improve...
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Tougher Times, Sharper Thinking
The Changing Landscape from Long-Term Care to Short-Term Stay
Measuring Excellence: The New Quality Agenda
The Evidence-Based Path Leads to Quality: From Data to Information to Knowledge, Wise Actions Are Made
March 2010
This article, published in Future Age magazine, shares business leaders perspectives on how providers are learning to thrive in a new environment. My InnerView’s president and CEO, Neil Gulsvig, talks...
Read More...The Changing Landscape from Long-Term Care to Short-Term Stay
May 2008
This supplement, published in Provider magazine, discusses the changing landscape from long-term care to short-term stay. The supplement points out the different goals and expectations short-stay patients have when compared...
Read More...Measuring Excellence: The New Quality Agenda
October 2006
This two-part series, published in Provider magazine, explores the answers to two questions: What criteria should be used to define organizational excellence in nursing homes? What are the key drivers...
Read More...The Evidence-Based Path Leads to Quality: From Data to Information to Knowledge, Wise Actions Are Made
May 2006
We do not live in an age of information — rather ours is an age of data overload, and many of us are trying to make sense of all the...
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