Recognizing Superior Satisfaction
Quality should be recognized, which is why My InnerView created the Excellence in Action award, presented annually to nursing homes that achieve outstanding customer and employee satisfaction. This year's award was presented to 593 nursing homes. Approximately 5,500 facilities participated in the 2010 survey. (Read press release)
Download 2010-2011 Excellence in Action award recipient list
The 2010-2011 Excellence in Action award was presented to any My InnerView customer facility that met the following criteria:
- Completed a customer (resident or family) or workforce satisfaction survey during calendar year 2010, using standard facility instruments (may or may not include custom questions)
- Had a minimum of 10 responses, with a minimum 30% response rate
- For customer satisfaction: Scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of percentage of respondents rating the facility as "excellent"
- For workforce satisfaction: Scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility as a place to work?" in terms of percentage of respondents rating the facility as "excellent"
All standard data for calendar year 2010 were combined into one sample, regardless of method or date of administration. "Customer" combines resident and family data.
My InnerView is proud to recognize the service provided by the dedicated staff working in our nation's nursing homes.
Award Archive
See 2009 Excellence in Action award recipients
See 2008 Excellence in Action award recipients
See 2007 Excellence in Action award recipients
See 2006 Excellence in Action award recipients
Questions about Excellence in Action? Write to us at award@myinnerview.com
