Produced annually, My InnerView's National Survey of Consumer and Workforce Satisfaction in Nursing Homes is based upon the nation’s largest private dataset of satisfaction metrics for the senior care profession. Examining trends in consumer and workforce satisfaction in our nation's skilled nursing facilities, the report:

• Defines key indicators of performance excellence
• Underscores correlations between consumer and workforce satisfaction
• Establishes national benchmarks for consumer and workforce satisfaction that can be used to set performance targets for the profession
• Presents satisfaction metrics that can be used to create greater accountability and transparency in value-based reimbursement systems to support consumer-driven healthcare choices

Download the 2009 National Report (PDF)

Read articles related to the national report

Press release: Consumers, workforce willing to recommend nursing home: Majority of nursing home consumers willing to recommend facility; workforce recommendation improves for third straight year (My InnerView)

Previous issues of national reports

2008 report: Color (1,755 KB PDF) |  Watch My InnerView's onDemand presentation, "Key findings from the 2008 National Report"
2007 report: Color (2,655 KB PDF)
2006 consumer report: Color (388 KB PDF) | Black Only (349 KB PDF)
2006 workforce report: Color (1.3 MB PDF)
2005 report: Color (367 KB PDF) | Black Only (332 KB PDF)

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Download the 2009 National Report Highlights at a Glance document

Read biographies for each of the researchers contributing to the 2008 report.

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