For the sixth consecutive year, My InnerView is excited to publish the 2010-2011 National Survey of Customer and Employee Satisfaction in Nursing Homes (SNF National Report).
NEW! My InnerView is also proud to announce the launch of the first 2010-2011 National Survey of Customer and Employee Satisfaction in Assisted Living Facilities (ALF National Report).
These studies are based upon the largest private dataset of senior care satisfaction metrics in the U.S. The SNF and ALF National Reports examine trends in customer and employee satisfaction among skilled nursing and assisted living facilities. These reports:
- Define key indicators of performance excellence
- Underscore correlations between customer and employee satisfaction
- Establish national benchmarks for customer and employee satisfaction that can be used to set performance targets for these professions
- Present satisfaction metrics that can be used to create greater accountability and transparency in value-based reimbursement systems to support consumer-driven healthcare choices
Click here to access the 2010-2011 SNF National Report (PDF)
(NOTE: You will be redirected to a webpage on ocshomecare.com)
(NOTE: You will be redirected to a webpage on ocshomecare.com)
Read articles related to the national reports:
Previous issues of national reports:
Examining trends in consumer and workforce satisfaction based upon the nation’s largest private dataset of satisfaction metrics for the senior care profession. 
