THE NATIONAL REPORT

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The National Report
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Produced annually, My InnerView's National Survey of Consumer and Workforce Satisfaction in Nursing Homes is based upon the nation’s largest private dataset of satisfaction metrics for the senior care profession. Examining trends in consumer and workforce satisfaction in our nation's skilled nursing facilities, the report:

Defines key indicators of performance excellence
Underscores correlations between consumer and workforce satisfaction, workforce commitment and stability and regulatory compliance and clinical outcomes
Establishes national benchmarks for consumer and workforce satisfaction that can be used to set performance targets for the profession
Defines what drives satisfaction in best-in-class organizations
Presents satisfaction metrics that can be used to create greater accountability and transparency in value-based reimbursement systems to support consumer-driven healthcare choices

Download the 2008 National Report (PDF)

Watch My InnerView's onDemand presentation, "Key findings from the 2008 National Report"

Read articles related to the national report

Press release: Nursing home consumer, workforce satisfaction reaches new highs (My InnerView)

Press release: New consumer and workforce satisfaction data shows continued progress (American Health Care Association)

Satisfaction among nursing home consumers, employees continues to rise, survey finds (McKnight's Long-Term Care News)

Approval Ratings Jump for SNFS (Provider Magazine, June 2009)

Previous issues of National Survey of Resident and Family Satisfaction in Nursing Facilities

2007 report: Color (2,655 KB PDF)
2006 report: Color (388 KB PDF) | Black Only (349 KB PDF)
2005 report: Color (367 KB PDF) | Black Only (332 KB PDF)

Previous issues of National Survey of Nursing Home Workforce Satisfaction: 2006 report: Color (1.3 MB PDF)
Share national report data with others: Register for a visual summary of these results to use in presentations, speeches, staff meetings or reports.; Watch My InnerView's onDemand presentation, "Key findings from the 2008 National Report"

Download the 2008 National Report Highlights at a Glance document; Read biographies for each of the researchers contributing to the 2008 report.; Contact our public relations department to gather additional information or to request an interview with a team member involved in the development of the reports.

Examining trends in consumer and workforce satisfaction based upon the nation’s largest private dataset of satisfaction metrics for the senior care profession.