Customer Care Measures Up: Assisted Living Pursues Evidence-Based Quality Agenda
What Should I Measure and Why? Supporting a Quality Agenda
Focus on Caregiving: Customers Satisfied With Quality
The Bridge to Reality: What Will We Hear If We Really Listen?
October 2009
This article, published in Provider magazine, focuses on laying the foundation for assisted living customer and workforce satisfaction, and how that satisfaction is linked to quality care. The article looks...
Read More...What Should I Measure and Why? Supporting a Quality Agenda
October 2008
This article, published in Provider magazine, highlights the reasons why an evidence-based quality agenda should be a part of every senior care organization's game plan. The article explores the five...
Read More...Focus on Caregiving: Customers Satisfied With Quality
July 2006
This article, published in Provider magazine, reports that customers are satisfied with nursing home quality. The article examines the 2005 National Survey of Resident and Family Satisfaction in Nursing Facilities...
Read More...The Bridge to Reality: What Will We Hear If We Really Listen?
August 2005
Improved satisfaction for residents and families as well as employees are two of the six expected outcomes identified in the Quality First covenant. Leading professional organizations recommend that a customer/employee...
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Building Relationships That Last
Achieving Excellence Through Employee Commitment
The Satisfied But Disenchanted Leaders in Long-Term Care
Working Together To Achieve Success: Quality Care Begins With Satisfied, Committed Employees
April 2010
This article, published in Provider magazine, looks at ways to establish, align and integrate employee commitment. Are your staff just going through the motions, or are they committed to their...
Read More...Achieving Excellence Through Employee Commitment
May 2009
Undoubtedly, the goal of any senior care organization is to achieve excellence in the care and satisfaction of residents. Research conducted by My InnerView in 2008 clearly shows a direct...
Read More...The Satisfied But Disenchanted Leaders in Long-Term Care
October 2007
V. Tellis-Nayak receives The Senior Housing and Care Journal’s Article of the Year award for "The Satisfied But Disenchanted Leaders in Long-Term Care." The article can be found in its...
Read More...Working Together To Achieve Success: Quality Care Begins With Satisfied, Committed Employees
October 2007
This three-part article, published in Provider magazine, reviews what the profession's employees are telling its leaders, based on the recently released national report on nursing home workforce satisfaction; looks at...
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Leadership Series Part 3 — The Cultural Evolution: Strategic Investments in Person-Centered Care
Leadership Series Part 2 — The Cultural Evolution: Culture Change or Perish: The Big Case
Leadership Series Part 1 — The Cultural Evolution: Testing New Strategies to Drive Performance
A Person-Centered Workplace: The Foundation for Person-Centered Caregiving in Long-Term Care
March 2008
Part three of a three-part series published in Provider magazine, this article identifies unique challenges to culture change within large multi-facility organizations and suggests effective implementation strategies. It will explore...
Read More...Leadership Series Part 2 — The Cultural Evolution: Culture Change or Perish: The Big Case
February 2008
Part two of a three-part series published in Provider magazine, this article develops the business case for culture change by exploring the short- and long-term gains associated with culture change.
Read More...Leadership Series Part 1 — The Cultural Evolution: Testing New Strategies to Drive Performance
January 2008
Part one of a three-part series published in Provider magazine, authors Leslie A. Grant, Ph.D., and Edward McMahon, Ph.D., answer the question "Is culture change a viable strategy to improve...
Read More...A Person-Centered Workplace: The Foundation for Person-Centered Caregiving in Long-Term Care
January 2007
This study, featured in the peer-reviewed Journal of the American Medical Directors Association, seeks to understand what role managers and the work setting they create play in a nursing facility...
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Tougher Times, Sharper Thinking
The Changing Landscape from Long-Term Care to Short-Term Stay
Measuring Excellence: The New Quality Agenda
The Evidence-Based Path Leads to Quality: From Data to Information to Knowledge, Wise Actions Are Made
March 2010
This article, published in Future Age magazine, shares business leaders perspectives on how providers are learning to thrive in a new environment. My InnerView’s president and CEO, Neil Gulsvig, talks...
Read More...The Changing Landscape from Long-Term Care to Short-Term Stay
May 2008
This supplement, published in Provider magazine, discusses the changing landscape from long-term care to short-term stay. The supplement points out the different goals and expectations short-stay patients have when compared...
Read More...Measuring Excellence: The New Quality Agenda
October 2006
This two-part series, published in Provider magazine, explores the answers to two questions: What criteria should be used to define organizational excellence in nursing homes? What are the key drivers...
Read More...The Evidence-Based Path Leads to Quality: From Data to Information to Knowledge, Wise Actions Are Made
May 2006
We do not live in an age of information — rather ours is an age of data overload, and many of us are trying to make sense of all the...
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