Archives
Are DONs an Endangered Species?
Making the Quality Connection: Defining Quality — What Do Residents, Families and Employees Really Want?
Achieving Quality First: The Keys to Achieving Quality Are Culture Change, Benchmarking Data and Risk Management
April 2006
Long-term care researcher and My InnerView Vice President of Research V. Tellis-Nayak, Ph.D., led My InnerView's recent survey of 103 Directors of Nursing in Virginia nursing homes on all the...
Read More...Making the Quality Connection: Defining Quality — What Do Residents, Families and Employees Really Want?
October 2005
Improved satisfaction for residents and families as well as employees are two of the six expected outcomes identified in the covenant. Leading professional organizations recommend that a customer/employee satisfaction survey...
Read More...Achieving Quality First: The Keys to Achieving Quality Are Culture Change, Benchmarking Data and Risk Management
September 2004
As more provider organizations take the Quality First pledge, the need for effective quality improvement strategies becomes paramount. Long-term care organizations can achieve the goals of Quality First if they...
Read More...
