Customer Care Measures Up: Assisted Living Pursues Evidence-Based Quality Agenda
What Should I Measure and Why? Supporting a Quality Agenda
Focus on Caregiving: Customers Satisfied With Quality
The Bridge to Reality: What Will We Hear If We Really Listen?
October 2009
This article, published in Provider magazine, focuses on laying the foundation for assisted living customer and workforce satisfaction, and how that satisfaction is linked to quality care. The article looks...
Read More...What Should I Measure and Why? Supporting a Quality Agenda
October 2008
This article, published in Provider magazine, highlights the reasons why an evidence-based quality agenda should be a part of every senior care organization's game plan. The article explores the five...
Read More...Focus on Caregiving: Customers Satisfied With Quality
July 2006
This article, published in Provider magazine, reports that customers are satisfied with nursing home quality. The article examines the 2005 National Survey of Resident and Family Satisfaction in Nursing Facilities...
Read More...The Bridge to Reality: What Will We Hear If We Really Listen?
August 2005
Improved satisfaction for residents and families as well as employees are two of the six expected outcomes identified in the Quality First covenant. Leading professional organizations recommend that a customer/employee...
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