Working Together To Achieve Success: Quality Care Begins With Satisfied, Committed Employees

October 2007

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This three-part article, published in Provider magazine, reviews what the profession's employees are telling its leaders, based on the recently released national report on nursing home workforce satisfaction; looks at the attributes of leadership and explores how they are related to the needs of the workforce; and investigates the complimentary relationship between employee satisfaction and employee engagement. 
– Douglas Olson, Ph.D., V. Tellis-Nayak, Ph.D., Mauro Hernandez, Ph.D., Janice Gulsvig, B.S.N., and Brad Shiverick, CPHQ