2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
Improving Staff Satisfaction: What Nursing Home Leaders are Doing
2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
Applying Satisfaction Results to Improve Lives
July 2010
The 2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes shows a majority (85%) of consumers (residents and their families) report their willingness to recommend their facility...
Read More...Improving Staff Satisfaction: What Nursing Home Leaders are Doing
August 2009
The AHCA Quality Improvement Committee created this paper for the purpose of sharing best practices for improving staff satisfaction in key operational areas. These improvements may be reflected...
Read More...2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
May 2009
The 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes shows a majority (85%) of consumers report their satisfaction as either "excellent" or "good." Sixty-six (66) percent of...
Read More...Applying Satisfaction Results to Improve Lives
April 2009
The importance of measuring customer satisfaction has become widely accepted in recent years. The data help providers determine where they stand, what their strengths are and what areas present the...
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2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
Cultivating Employee Commitment to Achieve Excellence
2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
2007 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
July 2010
The 2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes shows a majority (85%) of consumers (residents and their families) report their willingness to recommend...
Read More...Cultivating Employee Commitment to Achieve Excellence
August 2009
Senior care leaders are becoming increasingly aware that quality care cannot be provided without satisfied employees. However, satisfaction – in terms of the degree to which an employee is satisfied...
Read More...2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
May 2009
The 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes shows a majority (85%) of consumers report their satisfaction as either "excellent" or "good." Sixty-six (66) percent of...
Read More...2007 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
May 2008
The 2007 National Survey of Consumer and Workforce Satisfaction in Nursing Homes is based on the largest dataset ever assembled about resident, family and employee satisfaction in nursing homes. Overall,...
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Leadership Competencies and Employee Satisfaction in Nursing Homes
October 2008
This paper, published in 2008 received honorable mention in the Senior Housing and Care Journal. The paper reveals and quantifies factors that predict job satisfaction among workers in nursing homes. ...
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Culture Change: A Stage Model in Nursing Facilities
November 2003
This paper was presented at Symposium: Culture Change II: Theory and Practice, Vision and Reality, The 56th Annual Scientific Meeting of the Gereontological Society of America, on November 22, 2003,...
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