2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes

July 2010

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The 2009 National Survey of Consumer and Workforce Satisfaction in Nursing Homes shows a majority (85%) of consumers (residents and their families) report their willingness to recommend their facility as either "excellent" or "good."  Sixty-eight percent (68%) of employees report their willingness to recommend their facility as a place to work as either "excellent" or "good."  And, for the first time in any national survey of nursing homes, this report goes beyond reporting quantitative data, and identifies and rates key words in the comments (or answers) respondents provided to open-ended questions.