Surveying Satisfaction
Our satisfaction survey tools have been developed and tested to insure that the true voice of your customers and employees are heard. We offer survey instruments across a wide range of service and provider types, giving you the opportunity to look horizontally across your organization while listening to the true voice of your key stakeholders. Ultimately, you are able to base your actions on what you know, not what you think, all while assessing the complete level of satisfaction across your entire organization.
We offer:
- A third-party collection point — confidentiality guaranteed and increased response rates
- Easy-to-understand and concise reports
- Facility-to-peer group comparison
- Question-by-question comparison
- State and national benchmarking capabilities
You'll have the evidence you need to initiate quality improvement, track referral sources, improve staff recruitment and retention, and measure outcomes of previous initiatives.
My InnerView's satisfaction surveys are tailored to specific provider types and people. Which My InnerView satisfaction survey will meet the needs of your organization?
SKILLED NURSING: Current residents/patients • Discharged residents/patients • Family members • Employees (with optional items focused on leadership)
ASSISTED LIVING: Current residents • Discharged residents • Family members • Employees (with optional items focused on leadership)
INDEPENDENT LIVING: Current residents • Employees
HOME CARE: Clients • Employees
ADULT DAY SERVICES: Participants • Employees
HOSPICE: Employees
Does your organization have special needs? As always, if your organization has special needs, we can work with you to customize our surveys and process to achieve your desired goals.
To learn more, ask a question or to request a Web-based demonstration, contact us today.