For years, providers have been focusing on ways to increase satisfaction. But in today's challenging times, senior care leaders not only must consider the importance of measuring and improving employee satisfaction, but also employee commitment.
It is important to understand that satisfaction and commitment are two very different concepts. While satisfaction measures to what extent an individual is happy or content with their job, commitment is a measure of the alignment of your employee's motivations with the mission of your organization. In other words, by focusing on employee commitment, leaders can begin to understand the effectiveness or the engagement of their workforce.
On average, approximately 65-70% of a senior care organization's revenue is dedicated to its workforce. Assuming you spend $2-3 million a year on your workforce, shouldn't you know how engaged and effective they truly are? And if you know your organization has low commitment, what can you do to drive it?
My InnerView has designed a basic road map -- five steps -- to driving employee commitment within your organization.
