Profiles in Excellence: The Colony knows it's 'the journey' that matters

By Anita Cornelius, Executive Director of The Colony

The Colony at Eden Prairie, located in Eden Prairie, MN, is an assisted living community with services designed to meet the specific needs of all clients, which can include seniors with Alzheimer's disease, enhanced care needs and post-acute care customers.

The Colony has a customer service program that allows us to more appropriately meet the needs of our residents, their families and our team members, as well as communicate the good care we provide to our residents.

It all started with a corporate-level initiative to create a program that focused on building a strong relationship between residents and team members while improving our customer service experience. It has grown into a program at our community where we focus on:

• Sharing news and recognizing team members
• Welcoming and mentoring new team members
• Inviting and comfortable break and locker rooms
• Building relationships and sharing our lives
• Communicating our commitment and welcoming new residents
• And many other new and exciting enhancements

Because of our team members' dedication to customer service, our residents and their families often have positive and encouraging responses and our new signature, " ... because the journey matters," has great significance for them, as well as for our team members.

Read more about "the journey"